Quote from: Fluffy Clemmy on 01 June, 2015, 06:33:29 PMFor this series, I've found some of the packaging pretty poor (notably those books sent with free gifts), but Hachette has replaced those issues that I deemed in unacceptable condition, with said replacements showing up within a week. My preferred method of contact has been Facebook. I think the longest it's taken to get a reply from them is under two days, which I'm more than happy with.
May decide to sub. How are people finding Hachette? I subbed to the Marvel GN Collection. They were ok until I cancelled my sub then they were a nightmare to deal with.
Naturally, my last two books showed up in perfect condition, and then I dropped them on the floor, thereby dinging one of them. Some kind of weird book karma? I dunno. (And, no, I didn't ask for a replacement for those!)