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Author Topic: 2000AD Digital Shop Downloads Section  (Read 1041 times)

2000ADWebDroid

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Re: 2000AD Digital Shop Downloads Section
« Reply #15 on: 05 July, 2017, 12:10:49 pm »
Okay, thanks, sounds like it may be an iPad-specific problem it's still an issue, we'll investigate further. Sorry about this.
« Last Edit: 05 July, 2017, 12:14:14 pm by 2000ADWebDroid »

I, Cosh

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Re: 2000AD Digital Shop Downloads Section
« Reply #16 on: 05 July, 2017, 12:27:25 pm »
Okay, thanks, sounds like it may be an iPad-specific problem it's still an issue, we'll investigate further. Sorry about this.
Great. Thanks.
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2000ADWebDroid

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Re: 2000AD Digital Shop Downloads Section
« Reply #17 on: 10 July, 2017, 04:41:00 pm »
In my case, it's definitely from the shop, rather than the portal.

Here's how it looked when I tried to buy today's Prog. The same greyed out emptiness and I can't scroll to the side at all.



I did inadvertently find a workaround though! If I turn my iPad to landscape view, I can see the buttons which let me get to the checkout from the product page. Huzzah! Not sure if Mardroid cn turn his laptop up on its end.



I can't reproduce this on our office iPad, when I click the basket icon in portrait mode, the basket slides out from the right hand side. Are you able to us know which iPad model you're using and which version of iOS this is on?

BTW as another workaround, you should always be able to get to your basket by going to this URL: https://shop.2000ad.com/basket

2000ADWebDroid

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Re: 2000AD Digital Shop Downloads Section
« Reply #18 on: 11 July, 2017, 12:05:24 pm »
Is this shop.2000ad.com or account.rebellion.co.uk?
Definitely on shop.2000ad.com, can't remember if it's a problem on the rebellion portal.

That's odd, are you sure? The checkout on the shop.2000ad.com website seems to be working okay at the moment, though does seem to be bugged on the shop on the account.rebellion.co.uk site - on the latter site, if you click on your basket, the content should be shown in the slide out on the right, but this displays completely blank.

The current workaround is to use the main 2000 AD web shop for your digital purchases (or one of the 2000 AD mobile apps, if you use them), as this seems to be functioning correctly: https://shop.2000ad.com

BTW we have just fixed the issue with the Basket not displaying it's content on the Rebellion Account Portal digital shop, this should now be working on all devices:

https://account.rebellion.co.uk/products

Still trying to figure out why the slide-out basket doesn't work for some people on the 2000 AD web shop site (https://shop.2000ad.com ), we can't reproduce the problem on any of the devices we've tested on so far