2000 AD Online Forum

2000 AD => Website and Forum => Topic started by: K2 on 28 February, 2018, 12:28:26 am

Title: Shopping Pages
Post by: K2 on 28 February, 2018, 12:28:26 am
I've not been able to register an account, or even send a "contact us" message via the shopping portal.  Is it currently inoperable?  All I can guess otherwise is that yahoo email accounts aren't accepted.  Unfortunately, I can't contact them to find out.

Any insights?

K2
Title: Re: Shopping Pages
Post by: lewism109 on 28 February, 2018, 06:26:20 am
I've got a bt/yahoo email account registered to the shop, so I reckon it must be something else.
Title: Re: Shopping Pages
Post by: 500 on 28 February, 2018, 08:20:31 am
Any specific error messages? or did you just a blank page?
Title: Re: Shopping Pages
Post by: K2 on 28 February, 2018, 11:59:48 am
Any specific error messages? or did you just a blank page?

Thanks for the response lewism!  500, It shifts to a blank page with this as a narrow banner at the top.

"Whoops, looks like something went wrong."

It does that with any and every  action/entry I try to make be it contact, login, signup, etc..

Thanks guys for helping out!

K2
Title: Re: Shopping Pages
Post by: 500 on 28 February, 2018, 12:44:56 pm
There's an ongoing issue that only affects the store once a week for about 20 mins which is currently being looked into.

Looks like you tried to access the store when the issue last occurred. If you try again it should be fine
Title: Re: Shopping Pages
Post by: K2 on 28 February, 2018, 01:13:41 pm
500; Will do, though it has been over numerous attempts, days, and times that I have tried.

Thanks again!

K2
Title: Re: Shopping Pages
Post by: K2 on 28 February, 2018, 09:40:55 pm
500; No luck, thanks for the help in any case ;)

K2
Title: Re: Shopping Pages
Post by: 500 on 01 March, 2018, 08:40:52 am
Are you using a proxy or VPN service to access the store?
Title: Re: Shopping Pages
Post by: K2 on 01 March, 2018, 02:37:03 pm
500;

Nope, just plain old high-speed cable as a service direct to the site.  Once again, I'm betting it's due to the yahoo email, however I don't like using our internet provider emails except for direct personal/business interactions with people I know personally.

Thanks again!  Maybe I'll try one of our provider accounts one day.  I'll think on it.

K2
Title: Re: Shopping Pages
Post by: 500 on 01 March, 2018, 02:44:29 pm
We have many registered customers who use yahoo accounts with no issues so I doubt its that. Do you have access to another internet connection (work/mobile/etc) just to rule that out?
Title: Re: Shopping Pages
Post by: K2 on 01 March, 2018, 03:35:55 pm
500;

No, sorry I can't help in that regard.  Our other connections are on the tin-foil hat side of secure.  Perhaps I can check if I head over to a friend's home, yet even then I'd suspect that they're using Charter Cable as well.

No worries, I sincerely appreciate your attention to this.  Like my Husband says "God made stamps and envelopes for a reason." ;)

K2
Title: Re: Shopping Pages
Post by: K2 on 26 May, 2018, 02:27:41 pm
500;

For the record, roughly a couple weeks ago the registration feature finally worked.  There are still a couple bugs (of which I can't recall what they were exactly atm), yet I was finally able to register.

Thanks for your efforts!

K2
Title: Re: Shopping Pages
Post by: 2000ADWebDroid on 31 May, 2018, 06:09:03 pm
500;

For the record, roughly a couple weeks ago the registration feature finally worked.  There are still a couple bugs (of which I can't recall what they were exactly atm), yet I was finally able to register.

Thanks for your efforts!


Great, glad to hear it. Do let us know if you encounter any other issues - though these are best reported through the "Contact Us" form on the 2000 AD web shop (i.e. https://shop.2000ad.com/contact-us ), selecting the Enquiry option "Website Technical Problems", as all these enquiries are tracked. Thanks!
Title: Re: Shopping Pages
Post by: Proudhuff on 15 August, 2018, 02:41:53 pm
message sent!!  :D