2000 AD Online Forum

2000 AD => Website and Forum => Topic started by: 500 on 16 January, 2017, 02:37:16 pm

Title: 2000 AD webshop back online...
Post by: 500 on 16 January, 2017, 02:37:16 pm
The 2000 AD webshop is now back online following its major upgrade.

https://shop.2000ad.com

Please note: some teething issues are to be expected so please post any bugs / odd behaviour here.
Title: Re: 2000 AD webshop back online...
Post by: 500 on 17 January, 2017, 05:10:23 pm
*bump* this thread to the top of active topics...
Title: Re: 2000 AD webshop back online...
Post by: I, Cosh on 17 January, 2017, 05:59:36 pm
First attempt still showed the "upgrading" page.

Second attempt went straight to my work's "blocked content" blacklist.

Sorry to be the bearer of bad tidings!
Title: Re: 2000 AD webshop back online...
Post by: CalHab on 17 January, 2017, 07:51:01 pm
It works for me.
Title: Re: 2000 AD webshop back online...
Post by: Colin YNWA on 17 January, 2017, 08:32:15 pm
Look at you all fancy pants.
Title: Re: 2000 AD webshop back online...
Post by: DrJomster on 17 January, 2017, 09:04:04 pm
Shiny!
Title: Re: 2000 AD webshop back online...
Post by: I, Cosh on 17 January, 2017, 10:41:49 pm
All shiny and chrome now I'm back home.

The big question is whether I can still buy the new Prog at one minute past midnight.
Title: Re: 2000 AD webshop back online...
Post by: I, Cosh on 18 January, 2017, 11:38:13 am
So, everything worked okay last night when I made my first purchase. I do have a couple of comments though. Some of these are probably down to my own fuckwittedness, while others may already be on your list but bear with me.

- Unclear what version you're buying. I bought the new Prog and Meg by clicking the green button below each on the shop home page. It was only when I was asked for a delivery address during checkout that I discovered the Prog was the print version and the meg digital.

- Reviewing the list during the checkout process, I couldn't see anything to tell me which version I was buying.

- When I went back to the start and did the "review in basket" or whatever, I could see which was digital and which physical.

- Formats. The latest Prog was only available as pdf or zip (rather than cbz.) Not a big problem, but inconsistent.

- Location. The only place I could see these two comics was on the home page. Going into the individual 2000AD or Meg sections doesn't show individual issues and I couldn't see a section for 2017.

- Currency. I know I asked this before about the Rebellion portal but you really need an option to select the billing currency. Basing it on location seems like a good idea but there is no way someone buying a GN with a UK credit card for delivery to a UK address should have to pay in Euros (thus incurring FX and other charges) just because they are on holiday at the time.
    I'm aware these are very different systems and transactions but, for example, pricing in the iOS app is locked to my account, irrespective of where I am, and any time I buy plane tickets I can choose what currency to pay in depending on where I am at the time.

- 2017 in the app. I was happy to see that the 2017 Progs had moved to their expected position in the app today. Unfortunately there doesn't seem to be a 2017 Megazine folder or any sign of 380 in the 2016 folder. NB This was at 2 in the morning, so maybe it's upadated now.

Sorry to moan so much. You're doing a grand job lads.
Title: Re: 2000 AD webshop back online...
Post by: IndigoPrime on 18 January, 2017, 02:43:41 pm
Aha. Forgot there was a thread here. I sent the following to Molch-R earlier, but will post it publicly as well:

- All the animation’s fun (i.e. really not fun) for people with motion disorders (*waves*). (The top banner whizzing across is _really, really_ bad, but also the transitions are a problem. You should enable a setting to turn off all animations and store that via a cookie. If this isn’t yet part of your app, it’d be good to see it there too – see Chunky for iOS or even Comixology, which finally optionally nuked transitions recently).

- When in the graphic novels section, the tab interaction feels weird. On tablets, you can swipe them, but on desktop must click-drag with a pointer. You can’t just swipe using a trackpad. I imagine many people won’t find that requirement discoverable, leading to a lot of click click click to get to the bit they want.

- Scrolling with a trackpad on the Mac sometimes breaks. In Graphic Novels > More Titles, I’ve sometimes found it impossible to get below Bad Company unless I use the keyboard to navigate.

- Books within series now appear to be listed in reading order, which is great. But there is no way to revert to this without a full page refresh, if you happen to click on title or release date.

- Books are no longer listed as paperback or hardback. That could be a problem from a customer service standpoint if people are expecting one but get the other.

- Page counts are no longer provided, which is a pity.

- Prog numbers are now omitted from story indexes (which is a shame when people are trying to track things they like by Prog number/Meg number)

Note that design-wise, it all looks rather smart. But from an accessibility standpoint, the site now actually makes me physically ill (vestibular disorders are such fun!), and from a usability standpoint, there are some issues that could do with hammering out.
Title: Re: 2000 AD webshop back online...
Post by: shaolin_monkey on 18 January, 2017, 11:13:26 pm
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D
Title: Re: 2000 AD webshop back online...
Post by: Bojay1997 on 19 January, 2017, 05:06:38 am
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating? 
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 10:12:22 am
Thanks for all the feedback, all useful stuff - we're prioritising addressing any outstanding teething bugs with the new web shop (quite a few got fixed yesterday), then will review the suggestions for improvement. We already had some planned improvements in the pipeline anyway, but are always open to suggestions for  more, though some may be more practical to implement than others.

Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 10:14:05 am
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 10:14:42 am
All shiny and chrome now I'm back home.

The big question is whether I can still buy the new Prog at one minute past midnight.

You should be able to
Title: Re: 2000 AD webshop back online...
Post by: Pyroxian on 19 January, 2017, 10:15:03 am
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 10:41:15 am
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 12:42:07 pm
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap

The missing content from categories should be back now.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 12:46:02 pm
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 12:48:46 pm
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though

Sorry, just realised you were asking about beanies... that's one for the merchandising guys, we're just the web monkeys...
Title: Re: 2000 AD webshop back online...
Post by: IndigoPrime on 19 January, 2017, 01:31:53 pm
Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Good to hear. The accessibility stuff is particularly galling since it's one thing to effectively be blocked from using the 2000 AD app, but the shop is another thing altogether. (Closing your eyes every time you tap/click gets old very fast, to the point you soon go elsewhere.)
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 02:50:16 pm
Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Good to hear. The accessibility stuff is particularly galling since it's one thing to effectively be blocked from using the 2000 AD app, but the shop is another thing altogether. (Closing your eyes every time you tap/click gets old very fast, to the point you soon go elsewhere.)

We hear you, but we need some time to think about the best way to tackle this in the best way.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 19 January, 2017, 05:44:27 pm
BTW it looks like there was an issue with a few products not having the correct delivery information set, which means you may have seen an error like "Delivery is not currently available for your selected location”, this should now be fixed.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 20 January, 2017, 01:57:46 pm
There were also a few digital products which didn't have the correct download media attached (i.e. the PDF and CBZ files), these should also now be fixed, but if you still experience any problems with downloads, please email shop@2000adonline.com and we'll sort it out.
Title: Re: 2000 AD webshop back online...
Post by: Arkwright99 on 20 January, 2017, 04:35:41 pm
Just had a look at the new look 2000AD Shop. Very nice. Great to be finally able to store my card details in my profile now. So great in fact that I celebrated by buying the Prog 1 Exclusive and Special Edition Zenith T-Shirts!  :D

(Hopefully they might arrive in time for the 40th Festival.)
Title: Re: 2000 AD webshop back online...
Post by: blixab on 21 January, 2017, 02:44:12 pm
I couldn't get any further than checkout. When I clicked that icon it went no further...
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 23 January, 2017, 03:25:59 pm
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.
Title: Re: 2000 AD webshop back online...
Post by: blixab on 23 January, 2017, 06:15:10 pm
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 24 January, 2017, 10:56:18 am
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 25 January, 2017, 11:34:10 am
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

BTW this is not fixed yet for Safari and Firefox on a Mac yet (we’re working on it), but another Mac user who reported a similar problem found a workaround and was able to place an order using the Google Chrome web browser on his Mac – so if you're a Mac user and wish to place an order before we’re able to test and roll out a fix, you could just download and install Google Chrome: https://www.google.com/chrome/browser/desktop/
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 26 January, 2017, 10:11:48 am
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

BTW this is not fixed yet for Safari and Firefox on a Mac yet (we’re working on it), but another Mac user who reported a similar problem found a workaround and was able to place an order using the Google Chrome web browser on his Mac – so if you're a Mac user and wish to place an order before we’re able to test and roll out a fix, you could just download and install Google Chrome: https://www.google.com/chrome/browser/desktop/

We think we’ve now fixed the bug that was preventing some people from checking out on the new 2000 AD web shop. It was mainly affecting users on Safari/Firefox on Macs, but was also occurring occasionally on Firefox and even Chrome on PCs running Windows. We’ve now rolled the fix out to the live 2000 AD web shop.

https://shop.2000ad.com

If anyone does continue to experience any checkout issues, please let us know by emailing 2000ad.tech.support@rebellion.co.uk or shop@2000adonline.com
Title: Re: 2000 AD webshop back online...
Post by: IndigoPrime on 28 January, 2017, 07:50:29 pm
Scrolling is weird on iPhone. It works only when you physically drag, which is unlike other websites and feels off.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 30 January, 2017, 05:42:48 pm
Scrolling is weird on iPhone. It works only when you physically drag, which is unlike other websites and feels off.

Hi - do you mean that there's very little "inertial"/momentum scrolling? I think I see what you mean, we'll take a look to see if there's anything we can do about this, I think there may be.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 31 January, 2017, 10:16:59 am
Scrolling is weird on iPhone. It works only when you physically drag, which is unlike other websites and feels off.

Hi - do you mean that there's very little "inertial"/momentum scrolling? I think I see what you mean, we'll take a look to see if there's anything we can do about this, I think there may be.

This looks pretty easy to implement, so it's been added to our task list
Title: Re: 2000 AD webshop back online...
Post by: IndigoPrime on 31 January, 2017, 11:31:09 am
Yes, that's what I meant. On a standard web page, you flick and the screen continues scrolling. This isn't anything that's implemented – it just is. So whatever scripting you're using is overriding the default behaviour, and makes the shop feel really weird and 'sticky'. (The net result is the site feels oddly broken on Apple devices, despite looking the part when static.)
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 31 January, 2017, 12:25:26 pm
Yes, that's what I meant. On a standard web page, you flick and the screen continues scrolling. This isn't anything that's implemented – it just is. So whatever scripting you're using is overriding the default behaviour, and makes the shop feel really weird and 'sticky'. (The net result is the site feels oddly broken on Apple devices, despite looking the part when static.)

Yes, that's what I thought you meant, we should be able to fix this soon, it's not that complicated to do.
Title: Re: 2000 AD webshop back online...
Post by: vark on 29 April, 2017, 11:30:58 am
Hi,
I had the idea that Sláine Psychopom HC was scheduled for the 4th of May but I cannot find it on the webshop. Does the preorder have a dedicated section?
Thanks in advance for a reply.
Title: Re: 2000 AD webshop back online...
Post by: 2000ADWebDroid on 02 May, 2017, 04:31:57 pm
Hi,
I had the idea that Sláine Psychopom HC was scheduled for the 4th of May but I cannot find it on the webshop. Does the preorder have a dedicated section?
Thanks in advance for a reply.

Hi vark - Sláine: The Brutania Chronicles - Book 3 (Psycopomp) will be released tomorrow (3rd May) and will be available to purchase from here: https://shop.2000ad.com/catalogue/XB608

There was no pre-order for this title
Title: Re: 2000 AD webshop back online...
Post by: vark on 03 May, 2017, 06:22:31 am
Hi,
I had the idea that Sláine Psychopom HC was scheduled for the 4th of May but I cannot find it on the webshop. Does the preorder have a dedicated section?
Thanks in advance for a reply.

Hi vark - Sláine: The Brutania Chronicles - Book 3 (Psycopomp) will be released tomorrow (3rd May) and will be available to purchase from here: https://shop.2000ad.com/catalogue/XB608

There was no pre-order for this title
Ok, thanks for your response, ordered!