2000 AD Online Forum

2000 AD => Website and Forum => Topic started by: 500 on 24 January, 2017, 12:41:47 pm

Title: Print Subscriptions: Failed Payments - UPDATED
Post by: 500 on 24 January, 2017, 12:41:47 pm
There is currently a problem with processing some print subscription renewal payments, which unfortunately we inadvertently introduced when we went live with our new web shop (https://shop.2000ad.com ). If your subscription renewal payment is currently failing, it’s likely to be this problem, rather than a problem with your payment card, unless your registered payment card has expired.

We should have a fix rolled out soon, and will post here when this has gone live. You can either then make a manual subscription payment (here: https://shop.2000ad.com/account/subscriptions) to cover your failed renewal payment, or just wait for an automatic second attempt to collect payment to be made 7-days after the original failed payment.
Title: Re: Print Subscriptions: Failed Payments
Post by: Tjm86 on 24 January, 2017, 07:26:19 pm
Is there any reason why that link sends us to a bank in the Bahamas?    ;)
Title: Re: Print Subscriptions: Failed Payments
Post by: 500 on 25 January, 2017, 08:29:04 am
Both links send me to the new store?
Title: Re: Print Subscriptions: Failed Payments
Post by: 500 on 26 January, 2017, 10:17:14 am
This issue has now been resolved and all subscription payments are processing as normal.