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2000 AD => Website and Forum => : Eamonn Clarke 11 March, 2020, 08:06:42 PM

: iOS app update problem
: Eamonn Clarke 11 March, 2020, 08:06:42 PM
The iPad app has updated and looks all shiny and new.
It lets me sign in ok but won’t download any content.
I’ve quit it, uninstalled and reinstalled but still the same.
Any ideas?
Thanks
: Re: iOS app update problem
: Eamonn Clarke 11 March, 2020, 08:13:34 PM
As ever I posted too soon.
Did the restore purchases option on account and used my Apple ID to sign in and it’s working.
As you were.
 :-[
: Re: iOS app update problem
: Colin YNWA 11 March, 2020, 09:18:13 PM
I had very similar problems when I updated on Android. It just kept hanging and hanging when it was meant to be updating the the content. In the end it did take an uninstall and reinstall to get sorted. Then even with some pocking in the back end I still can't find a way to point it to my SD card or even find where its downloading files to.

Needs a bit of work on my part I assume to suss this, must make time to do that... though wish that wasn't needed.
: Re: iOS app update problem
: broodblik 12 March, 2020, 02:19:24 AM
I also updated mine but I can get all the content but the interface is super slow and unresponsive. It takes a long time to refresh. I did report it.
: Re: iOS app update problem
: WoD 04 September, 2020, 04:31:44 PM
Anyone having similar issues to the one reported on this thread after the latest update?

The app is not showing any active subscriptions so won't let me download the latest Prog unless I pay for it...

The sub money was taken, as usual, in August.

I've deleted and reinstalled and restored purchases, it's showing all the other Progs, etc. that I've 'purchased' in the past and I can download these, but still not showing the active subscription.

I've reported it and I'm waiting to hear back, but if there's any ideas on what to try it would be appreciated.

Thanks.
: Re: iOS app update problem
: IndigoPrime 04 September, 2020, 05:17:17 PM
Not sure about the app, but can you get your issues from the Rebellion website in the meantime? If so, you can at least load them into an alternate reader. (Chunky is good on iPad.)
: Re: iOS app update problem
: WoD 04 September, 2020, 05:58:47 PM
Thanks - just tried it and the website is showing the same - I can download the digital for previous week(s) but not for this week. Must be a subscription issue and not the app, at least that is clear now.

Cheers.
: Re: iOS app update problem
: WoD 04 September, 2020, 06:00:11 PM
When I click on 'subscriptions' on the website I get the message:

Whoops, looks like something went wrong.

I'll call them Monday...

Thanks again.
: Re: iOS app update problem
: Bolt-01 09 September, 2020, 09:41:37 AM
Woot! Hi WoD - Nice to see you still around!
: Re: iOS app update problem
: WoD 09 September, 2020, 01:28:52 PM
Hi Mate - still alive and kicking!!

Hope you're doing well.

2nd week without the weekly prog...withdrawal is starting to kick in...
: Re: iOS app update problem
: Bolt-01 10 September, 2020, 10:49:07 AM
You know what I'm going to say - you need a couple of Zarjaz to keep you going! :)

Hope all are well in your house - though if yours is anything like mine, it is a lot quieter now even the youngest is away at Uni.
: Re: iOS app update problem
: WoD 11 September, 2020, 12:04:39 PM
Comixology have them - right?? I have a few!!  ;) AND...recommend them to everyone!

My boy has another year of A-Levels before Uni, but it's a different game once they learn to drive and get their hands on a car!! Rarely see him as it is.

ANYWAY...the iOS issue STILL NOT RESOLVED, and I got a message on Twitter from someone else having the same problem since they did the App update. Been waiting a longtime for reply back from the Tech Support at Rebellion, so will give it a week and then maybe have to take a refund and cancel the ongoing sub...which would be a pain!

WoD
: Re: iOS app update problem
: broodblik 11 September, 2020, 02:08:58 PM
Have you tried to remove the app and install it again. I know there was an update quite recently. After the update the app performs quite good as before the update it was slow and sluggish.
: Re: iOS app update problem
: WoD 13 September, 2020, 06:20:07 PM
I tried this as well but no joy. Will email them again in the morning to chase it up.

Cheers.
: Re: iOS app update problem
: WoD 14 September, 2020, 12:10:22 PM
UPDATE - They issued a patch & it is now working...
: Re: iOS app update problem
: Colin YNWA 14 September, 2020, 01:34:39 PM
Well done for your patience - sounds like its been quite trying!
: Re: iOS app update problem
: AlexF 14 September, 2020, 03:47:26 PM
My updated App has been working OK but still quite slow to move from one screen to another, and slower to initiate downloads than it used to be.
A minor ussie but kinda irritating is when I click on the tab to only show which GNs I have 'purchased' or downloaded in the relevant subsection it just greys out all the things I have not purchased/downloaded, rather than just showing the titles I have purchased in one group.
: Re: iOS app update problem
: shaolin_monkey 27 September, 2020, 11:05:29 PM
Gah, I’m hitting problems too. I’ll try to uninstall and reinstall, see how that goes, but I’ve got similar issues as described above - doesn’t recognise my subscription past a certain date so tries to get me to pay, and will not download any of the issues that it recognises I’m entitled to.

Fired off an email, but quite antsy as I’m a couple of months behind in my reading. :D

EDIT: reinstall fixed it. Hurrah!
: Re: iOS app update problem
: broodblik 28 September, 2020, 03:54:53 AM
It happened to me as well with my subscription as well. All I did was to log out and to then logged in again and it worked.