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Messages - 2000ADWebDroid

Pages: [1] 2 3 ... 7
1
Website and Forum / Re: Shiny New Website?
« on: 05 December, 2019, 03:19:15 pm »
Thanks Steve - glad it worked this time, but it does sound like there are some issues with the Captcha not always working first time that we need to investigate further

2
Website and Forum / Re: Shiny New Website?
« on: 05 December, 2019, 03:06:49 pm »
Tried submitting via the contact form but the captcha failed. (Microsoft Edge Browser)

Hi Steve - when you say the Captcha failed, what actually happened? Did it display an error message? Did the Captcha ask you to do anything (e.g. one of the tests to identify things in a photo)? Is your computer behind a proxy or operating over a VPN?

Also, if you refresh the contact page and try again, do you get the same Captcha error, or does it work when you do this?

3
Website and Forum / Re: Shiny New Website?
« on: 04 December, 2019, 03:27:08 pm »
BTW with the permission of Tjm86 I've stickied this post for a bit, as we're interested to get some more feedback on the new site (and/or the 2000 AD shop site) and this thread seems to be an appropriate place for this - or else you can PM me directly, or use the contact form on the new website (selecting the "Website Technical Problems" option). Thanks!

4
Website and Forum / Re: Shiny New Website?
« on: 04 December, 2019, 03:23:59 pm »
The 'about 2000ad' / History section could do with a bit of work.  It would be a good place to put links to the 2000adABC series.  Would also be nice to see some character / major story outlines.  Pretty sure some sort of wiki would get plenty of love from these parts.

Thanks for the feedback, the current "About" section is placeholder really, for now, and will get some more attention soon.

5
Website and Forum / Re: Wraparound covers on digital issues
« on: 04 December, 2019, 03:11:10 pm »
Hi Eamonn - I've forwarded your feedback onto the relevant people, I'm unsure what the current policy is on this myself, but will let you know if I have confirmation of anything.

6
Website and Forum / Re: Shiny New Website?
« on: 04 December, 2019, 01:00:40 pm »
As for the 2000 AD forum - we're unlikely to be changing the forum software anytime soon, other than keeping it up-to-date with patches, but hope to give it a minor styling refresh soon to bring it more inline with the new 2000ad.com site.

As long as your keeping it there and up to date I'm happy with that.

That's the intention!

7
Hello to the software droids! Please look into continual timeouts when the Windows 2000AD app tries to connect to the store. It's a nice app but half the time I have to download directly from the website when I'd rather the app managed it for me.

Hi wedgeski - apologies for this, we are aware of some recent performance issues with both the apps and the web shop (which share some of the same backend code), though especially with connection issues for the former. We have taken some initial action to try to improve this situation (including giving the servers more resources), but are also currently working on a number of performance improvements to the underlying code, which hopefully will help.

8
Website and Forum / Re: Shiny New Website?
« on: 04 December, 2019, 11:45:02 am »
Yes, looks like a big improvement. I will say that the shop hasn't changed either, and is still awkward to navigate.

We're also looking to give the interface of the 2000 AD shop a bit of a refresh soon, though initially this will likely be focused mostly on fitting in better with the new 2000ad.com site, rather than changes to how the site is navigated - however if you have any specific feedback on how you think the latter could be improved, please do let us know and we'll see what we can do - we're open to suggestions!

Also, we're currently working on a number of performance improvements for the 2000 AD shop, as are aware that it can be slow to respond at times, which can be frustrating.

9
Website and Forum / Re: Shiny New Website?
« on: 04 December, 2019, 11:34:02 am »
Thanks for the positive feedback about the new 2000ad.com website, it's not just a redesign, it's running on a completely different platform from the old site, though we've tried to bring all the existing material across (news posts, thrillcast links, ABC video links etc.), so most of the old content should still be there, but hopefully now more accessible.

There are still further improvements we're going to make to the site, but please do let us know if you encounter anything that doesn't seem to be working as expected.

As for the 2000 AD forum - we're unlikely to be changing the forum software anytime soon, other than keeping it up-to-date with patches, but hope to give it a minor styling refresh soon to bring it more inline with the new 2000ad.com site.

10
Website and Forum / Re: Webshop updated 22 Aug 2019
« on: 22 August, 2019, 05:21:54 pm »
There's interesting.  I'm running Safari on a 2012 MacBook pro with catalina beta without any major problems.  Granted its slow but no more so than normal.

BTW regarding the slowness of the site, we have some work in the pipeline that should significantly improve the performance (it has done so in testing), but we need to do some more work on the changes before they're ready for releases. Will post an update to this section of the forum when those changes go live.

11
Website and Forum / Re: Webshop updated 22 Aug 2019
« on: 22 August, 2019, 04:45:14 pm »
Still deeply weird on Apple kit, FWIW. Flickering scrolling on an iPad, and barely usable on a Mac running Safari. (It works fine in Chrome, and so I imagine there’s some kind of scripting weirdness going on with your custom scrolling routines.)

Thanks for the feedback, we'll look into this further. It would help us to get to the bottom of these issues if you could provide the version number of iOS that you're running on your iPad (and also ideally which model of iPad) and also the Mac OS X / Safari version on your Mac, then we can run some checks against those.

Also are there any particular pages or sections where these problems occur e.g. the product categories carousel perhaps?: https://shop.2000ad.com/catalogue

Thanks!

12
Website and Forum / Webshop updated 22 Aug 2019
« on: 22 August, 2019, 04:13:21 pm »
As part of our on-going work to improve the 2000 AD web shop, we've deployed a significant update to the 2000 AD web shop today, primarily addressing a number of usability issues, especially relating to the management of addresses and payment methods, but we've also tried to make the user interface for checkout clearer and more consistent, which will hopefully make it more straightforward to use. There are also some layout improvements for browsers on mobile devices.

https://shop.2000ad.com/

If you encounter any issues when using the 2000 AD shop, please get in touch with Support here: https://shop.2000ad.com/contact-us

13
Website and Forum / Re: Website subscription vs app subscription
« on: 05 March, 2019, 02:59:14 pm »
Apple takes 20%, so Rebellion offers cheaper pricing if you go direct. To counter this somewhat, the app gives you back issues: subscribe for a month and you get a month of issues for free. Note that as far as I'm aware, however you subscribe, Rebellion offers alternate means of reading your Prog. So subscribe in-app, and you can use your Rebellion ID to sign into the website and grab DRM-free copies to read in an app of your choosing (be that Chunky on iPad, Simple Comic on a Mac, or whatever).

Hi - that's not entirely true, first time digital subscribers who purchase via the 2000 AD web shop also give you the same amount of free back issues as the apps i.e.

Monthly Subs - one free month of back issues
Quarterly subs - two free months of back issues
Yearly subs - three free months of back issues

It doesn't matter where you first purchase a digital subscription, you still get the same amount of free back issues.

Also, as far as I know, Apple actually take a 30% cut of all in-app sales (as do Google), not 20%. Direct sales via the 2000 AD web shop ensure that more of your money goes direct to Rebellion, helping to fund additional Thrill Power.

"Rebellion offers alternate means of reading your Prog. So subscribe in-app, and you can use your Rebellion ID to sign into the website and grab DRM-free copies to read in an app of your choosing"

This is correct, but it also works the other way around - any digital purchases made via the 2000 AD web shop (including issues granted via digital subscription purchases through the web shop) can also be downloaded and read via the 2000 AD mobile apps, if you log in with the same Rebellion ID on both

14
Website and Forum / Re: Shopping Pages
« on: 05 November, 2018, 05:11:18 pm »
Has new security software been installed on the shop?  Very effective I must say.  Won't let me log-in, create a new account or actually buy anything.  Can't get more secure than that.

Apologies if no one has got back to you sooner, but are you still experiencing log-in problems with the 2000 AD shop? Have you tried requesting a password reset email? The shop does appear to be working normally.

15
Website and Forum / Re: Personal profile
« on: 05 November, 2018, 05:07:59 pm »
I still can't alter my profile or post in the 2000AD / Megazine forums. Any chance of sorting this out please? Tx

Hi - I've now bumped your status to "Member", which should sort things out, do let me know if it hasn't!

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