2000 AD Online Forum

2000 AD => Website and Forum => : 500 24 January, 2017, 12:41:47 PM

: Print Subscriptions: Failed Payments - UPDATED
: 500 24 January, 2017, 12:41:47 PM
There is currently a problem with processing some print subscription renewal payments, which unfortunately we inadvertently introduced when we went live with our new web shop (https://shop.2000ad.com ). If your subscription renewal payment is currently failing, it’s likely to be this problem, rather than a problem with your payment card, unless your registered payment card has expired.

We should have a fix rolled out soon, and will post here when this has gone live. You can either then make a manual subscription payment (here: https://shop.2000ad.com/account/subscriptions) to cover your failed renewal payment, or just wait for an automatic second attempt to collect payment to be made 7-days after the original failed payment.
: Re: Print Subscriptions: Failed Payments
: Tjm86 24 January, 2017, 07:26:19 PM
Is there any reason why that link sends us to a bank in the Bahamas?    ;)
: Re: Print Subscriptions: Failed Payments
: 500 25 January, 2017, 08:29:04 AM
Both links send me to the new store?
: Re: Print Subscriptions: Failed Payments
: 500 26 January, 2017, 10:17:14 AM
This issue has now been resolved and all subscription payments are processing as normal.