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General Chat => Help! => : JayzusB.Christ 15 June, 2018, 07:23:21 PM

: Accidentally ordered print progs instead of digital ones
: JayzusB.Christ 15 June, 2018, 07:23:21 PM
Just ordered the print versions of the last 5 progs by accident, instead of digital ones! Does anyone know if I can cancel this order and change to digital ones?  Thanks
: Re: Accidentally ordered print progs instead of digital ones
: IndigoPrime 15 June, 2018, 07:38:16 PM
When ordering online, you're covered by the usual cooling off period that applies to all goods. 14 days. Probably get in touch with Rebellion directly ASAP, though, to avoid them putting everything in motion.
: Re: Accidentally ordered print progs instead of digital ones
: JayzusB.Christ 17 June, 2018, 04:23:26 PM
Thanks, IP.  Sent them an email but no word back as yet - I suppose they don't work weekends, which is fair enough.
: Re: Accidentally ordered print progs instead of digital ones
: JayzusB.Christ 19 June, 2018, 10:28:09 PM
Customer service from the Future Shop is as excellent as one may expect.  They immediately sent me the digital progs and refunded the difference, even though the physical progs had already left the warehouse ('but don't worry about that,' to quote the kind man who got in touch). 

Look and learn, customer service departments from nearly every other company I've had to deal with lately.  As always, Tharg does it best.