Welcome, Guest. Please login or register.

Login with username, password and session length
 

Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - 2000ADWebDroid

Pages: 1 2 [3] 4 5 ... 7
31
Website and Forum / Re: 2000 AD webshop back online...
« on: 24 January, 2017, 10:56:18 am »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

32
Website and Forum / Re: Any news on Paypal as a payment method?
« on: 24 January, 2017, 10:42:25 am »
We haven't ruled out adding Paypal as a payment option, but if we do, it's not likely to be for a while.

BTW the new 2000 AD web shop uses a different payment processor (Stripe instead of Sage Pay) that is compatible with a much larger range of payment card - is there no payment card that you can use? Alternatively, it's possible to send in a cheque payment for annual and two-year subscriptions (not monthly) - if you wish to pursue that option, please email subshelp@2000adonline.com. stating your desired subscription type, email address and delivery country and we can let you know how to pay.

33
Website and Forum / Re: 2000 AD webshop back online...
« on: 23 January, 2017, 03:25:59 pm »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

34
Website and Forum / Re: 2000 AD webshop back online...
« on: 20 January, 2017, 01:57:46 pm »
There were also a few digital products which didn't have the correct download media attached (i.e. the PDF and CBZ files), these should also now be fixed, but if you still experience any problems with downloads, please email shop@2000adonline.com and we'll sort it out.

35
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 05:44:27 pm »
BTW it looks like there was an issue with a few products not having the correct delivery information set, which means you may have seen an error like "Delivery is not currently available for your selected location”, this should now be fixed.

36
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 02:50:16 pm »
Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Good to hear. The accessibility stuff is particularly galling since it's one thing to effectively be blocked from using the 2000 AD app, but the shop is another thing altogether. (Closing your eyes every time you tap/click gets old very fast, to the point you soon go elsewhere.)

We hear you, but we need some time to think about the best way to tackle this in the best way.

37
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 12:48:46 pm »
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though

Sorry, just realised you were asking about beanies... that's one for the merchandising guys, we're just the web monkeys...

38
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 12:46:02 pm »
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though

39
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 12:42:07 pm »
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap

The missing content from categories should be back now.

40
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 10:41:15 am »
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap

41
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 10:14:42 am »
All shiny and chrome now I'm back home.

The big question is whether I can still buy the new Prog at one minute past midnight.

You should be able to

42
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 10:14:05 am »
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

43
Website and Forum / Re: 2000 AD webshop back online...
« on: 19 January, 2017, 10:12:22 am »
Thanks for all the feedback, all useful stuff - we're prioritising addressing any outstanding teething bugs with the new web shop (quite a few got fixed yesterday), then will review the suggestions for improvement. We already had some planned improvements in the pipeline anyway, but are always open to suggestions for  more, though some may be more practical to implement than others.

Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.

44
Suggestions / Re: 2000ad shop query
« on: 03 January, 2017, 10:24:41 am »
We'll be discussing and clarifying packaging arrangements again with our warehouse team shortly to ensure that all items are sent using packaging appropriate to their contents.

45
Suggestions / Re: 2000ad shop query
« on: 22 December, 2016, 10:31:09 am »
Hi Vark - we're following this up with our warehouse to find out what happened here, as the Cursed Earth Uncensored Bookplate Edition is meant to be sent in a heavy duty cardboard mailer, as should any product that requires this level of protection. Apologies that your book was not packaged correctly.

Pages: 1 2 [3] 4 5 ... 7