People being confused and a bit irritated is one thing (although it's notable no-one 'left waiting' for books was actually charged any money), but there have been outright accusations in various places of ripping off readers/early subscribers, along with complaints that clearly no-one knew what they were doing, despite this being a publishing test-run. I'm glad it's turned out nicely, but there are still people being jerks over on Facebook, and they're still somehow finding things to complain about. (Just about the only grumble that has any justification is that this set of titles is currently UK-only, but that's the nature of licensing. All of the other moans just strike me as petty and ignorant.)