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Author Topic: 2000 AD webshop back online...  (Read 1983 times)

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #15 on: 19 January, 2017, 10:41:15 am »
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #16 on: 19 January, 2017, 12:42:07 pm »
Looks like a lot of issues are missing.  Entire years of back issues of 2000AD went from being in stock last week to gone this week.  Maybe the store is still populating?

Hmmm... the stock levels shouldn't have changed much from last week, though we did re-sync our stock level data with our warehouse before the re-launch. If there are any specific issues you think were there last week but aren't now, I can ask our warehouse to check actual stock to verify.

Oops - it looks like a "fix" we pushed out yesterday has hidden lots of content (e.g. all Judge Anderson graphic novels, most Megs) - we're looking into this and will try to resolve this asap

The missing content from categories should be back now.

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #17 on: 19 January, 2017, 12:46:02 pm »
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #18 on: 19 January, 2017, 12:48:46 pm »
Now you've redesigned the shop please can you stock the merchandise section with the Rogue Trooper Biochip Beanie? :D

+1

Also the Mean Machine one - actually can we have 5 Mean Machine ones (1,2,3,4,4 1/2), so that I can wear whichever one suits my mood that morning :D

I think this is the only Mean Machine graphic novel currently available: https://shop.2000ad.com/catalogue/GRN399

If you do a search for "Mean Machine" (including the quotes") this will list some other publications that include Mean Machine stories, though

Sorry, just realised you were asking about beanies... that's one for the merchandising guys, we're just the web monkeys...

IndigoPrime

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Re: 2000 AD webshop back online...
« Reply #19 on: 19 January, 2017, 01:31:53 pm »
Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Good to hear. The accessibility stuff is particularly galling since it's one thing to effectively be blocked from using the 2000 AD app, but the shop is another thing altogether. (Closing your eyes every time you tap/click gets old very fast, to the point you soon go elsewhere.)

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #20 on: 19 January, 2017, 02:50:16 pm »
Anyway, rest assured we are reading your comments and taking notice and will do what we can to make the 2000 AD web shop better and better.
Good to hear. The accessibility stuff is particularly galling since it's one thing to effectively be blocked from using the 2000 AD app, but the shop is another thing altogether. (Closing your eyes every time you tap/click gets old very fast, to the point you soon go elsewhere.)

We hear you, but we need some time to think about the best way to tackle this in the best way.

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #21 on: 19 January, 2017, 05:44:27 pm »
BTW it looks like there was an issue with a few products not having the correct delivery information set, which means you may have seen an error like "Delivery is not currently available for your selected location”, this should now be fixed.

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #22 on: 20 January, 2017, 01:57:46 pm »
There were also a few digital products which didn't have the correct download media attached (i.e. the PDF and CBZ files), these should also now be fixed, but if you still experience any problems with downloads, please email shop@2000adonline.com and we'll sort it out.

Arkwright99

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Re: 2000 AD webshop back online...
« Reply #23 on: 20 January, 2017, 04:35:41 pm »
Just had a look at the new look 2000AD Shop. Very nice. Great to be finally able to store my card details in my profile now. So great in fact that I celebrated by buying the Prog 1 Exclusive and Special Edition Zenith T-Shirts!  :D

(Hopefully they might arrive in time for the 40th Festival.)
'Life isn’t divided into genres. It’s a horrifying, romantic, tragic, comical, science-fiction cowboy detective novel … with a bit of pornography if you're lucky.' - Alan Moore

blixab

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Re: 2000 AD webshop back online...
« Reply #24 on: 21 January, 2017, 02:44:12 pm »
I couldn't get any further than checkout. When I clicked that icon it went no further...

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #25 on: 23 January, 2017, 03:25:59 pm »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

blixab

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Re: 2000 AD webshop back online...
« Reply #26 on: 23 January, 2017, 06:15:10 pm »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #27 on: 24 January, 2017, 10:56:18 am »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #28 on: 25 January, 2017, 11:34:10 am »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

BTW this is not fixed yet for Safari and Firefox on a Mac yet (we’re working on it), but another Mac user who reported a similar problem found a workaround and was able to place an order using the Google Chrome web browser on his Mac – so if you're a Mac user and wish to place an order before we’re able to test and roll out a fix, you could just download and install Google Chrome: https://www.google.com/chrome/browser/desktop/

2000ADWebDroid

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Re: 2000 AD webshop back online...
« Reply #29 on: 26 January, 2017, 10:11:48 am »
I couldn't get any further than checkout. When I clicked that icon it went no further...

Hi blixab - when you say "it went no further"  after you clicked the "proceed to checkout" button, what happened? Did it not display the "Review Order" page, or was there some other issue? Was any error message displayed?

If you could send an email to shop@2000adonline.com with more details, including what you were trying to buy, we can investigate this further for you.

Just had another go, this time with something else loaded and exactly the same - doesn't go to the "Review order" page - mail sent.

I've replied to your email. We've had a coupe of other customers report the same, but we can't replicate the problem here, it just works. It may be an issue with specific web browsers, so if anyone is experiencing this, please let us know which (e.g. Chrome, Firefox, Safari, Internet Explorer, Edge) and which platform (PC, Mac, iOS, Android etc.) you're using, as well as whether you have Javascript enabled (should be by default) or any browser extensions/plugins installed.

BTW this is not fixed yet for Safari and Firefox on a Mac yet (we’re working on it), but another Mac user who reported a similar problem found a workaround and was able to place an order using the Google Chrome web browser on his Mac – so if you're a Mac user and wish to place an order before we’re able to test and roll out a fix, you could just download and install Google Chrome: https://www.google.com/chrome/browser/desktop/

We think we’ve now fixed the bug that was preventing some people from checking out on the new 2000 AD web shop. It was mainly affecting users on Safari/Firefox on Macs, but was also occurring occasionally on Firefox and even Chrome on PCs running Windows. We’ve now rolled the fix out to the live 2000 AD web shop.

https://shop.2000ad.com

If anyone does continue to experience any checkout issues, please let us know by emailing 2000ad.tech.support@rebellion.co.uk or shop@2000adonline.com