Welcome, Guest. Please login or register.

Login with username, password and session length
 

Author Topic: Print Subscriptions: Failed Payments - UPDATED  (Read 567 times)

500

  • System Administrator
  • Page Numbering Droid
  • *****
  • Posts: 195
    • View Profile
Print Subscriptions: Failed Payments - UPDATED
« on: 24 January, 2017, 12:41:47 pm »
There is currently a problem with processing some print subscription renewal payments, which unfortunately we inadvertently introduced when we went live with our new web shop (https://shop.2000ad.com ). If your subscription renewal payment is currently failing, it’s likely to be this problem, rather than a problem with your payment card, unless your registered payment card has expired.

We should have a fix rolled out soon, and will post here when this has gone live. You can either then make a manual subscription payment (here: https://shop.2000ad.com/account/subscriptions) to cover your failed renewal payment, or just wait for an automatic second attempt to collect payment to be made 7-days after the original failed payment.
« Last Edit: 26 January, 2017, 10:18:12 am by 500 »

Tjm86

  • Member
  • Posting Machine
  • ***
  • Posts: 1460
    • View Profile
Re: Print Subscriptions: Failed Payments
« Reply #1 on: 24 January, 2017, 07:26:19 pm »
Is there any reason why that link sends us to a bank in the Bahamas?    ;)

500

  • System Administrator
  • Page Numbering Droid
  • *****
  • Posts: 195
    • View Profile
Re: Print Subscriptions: Failed Payments
« Reply #2 on: 25 January, 2017, 08:29:04 am »
Both links send me to the new store?

500

  • System Administrator
  • Page Numbering Droid
  • *****
  • Posts: 195
    • View Profile
Re: Print Subscriptions: Failed Payments
« Reply #3 on: 26 January, 2017, 10:17:14 am »
This issue has now been resolved and all subscription payments are processing as normal.