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Author Topic: Unable to access the shop  (Read 777 times)

Max Headroom

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Unable to access the shop
« on: 13 February, 2020, 05:13:26 PM »
Hi,
I have bought items from the 2000ad shop many times in the past without problems, but now when I click on the shop link it says "Your connection is not secure" - attackers might be trying  to steal your information from shop.2000ad.com and will not let me proceed any further.
Can anybody help in trying to surmount this problem (I'm not great with all matters technical, but any advice would be gratefully received).

wedgeski

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Re: Unable to access the shop
« Reply #1 on: 14 February, 2020, 09:21:53 AM »
Which browser are you using? From a PC, or phone? If so, what phone?

Are you going to the 2000AD website and from there to the shop, or are you clicking on a bookmark you've made?

oinkster

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Re: Unable to access the shop
« Reply #2 on: 14 February, 2020, 09:53:02 AM »
Same issue here - really like the look of the Dredd "believe it" shirt.  :)
It's marking the certificate as invalid on Chrome. The certificate on 2000ad.com is fine, on shop.2000ad.com, it's marked as invalid.

wedgeski

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Re: Unable to access the shop
« Reply #3 on: 14 February, 2020, 10:13:07 AM »
Are you for some reason being directed to a non-HTTPS address for the shop?

Click your cursor on the address bar and have a check.

2000ADWebDroid

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Re: Unable to access the shop
« Reply #4 on: 14 February, 2020, 10:22:56 AM »
EDIT: Could you try again? Although we had recently updated the certificate (see attached), it seems we hadn't updated the certificate chain, so some older browsers may not have liked the certificate. I'd also recommend updating to the latest version of Chrome, if not already on it.
« Last Edit: 14 February, 2020, 10:53:26 AM by 2000ADWebDroid »

oinkster

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Re: Unable to access the shop
« Reply #5 on: 14 February, 2020, 12:04:12 PM »
Thank you  - that's sorted it :)

Bolt-01

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Re: Unable to access the shop
« Reply #6 on: 14 February, 2020, 12:32:18 PM »
#PraiseTMO.

2000ADWebDroid

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Re: Unable to access the shop
« Reply #7 on: 17 February, 2020, 02:11:24 PM »
Thank you  - that's sorted it :)

Great, glad to hear it!

Colin YNWA

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Re: Unable to access the shop
« Reply #8 on: 25 June, 2020, 05:06:06 PM »
Looks like the certificate hasn't been updated again... possibly I don't know enough to say that with confidence but just popped to the shop on a Samsung Galaxy using Chrome, to order the latest Meg Bundle and got an error

Quote
Your connection is not private

Attackers might be trying to steal your information from shop.2000ad.com (for example, passwords, messages or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID

My guess is the Cert_Authority might be the same certificate issue? ... mind it could just be my device as well?


TordelBack

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Re: Unable to access the shop
« Reply #9 on: 25 June, 2020, 05:18:38 PM »
Similar issue for me on Chrome (admittedly an older version, v. 49, due to my ageing unsupported Mac), supposedly due to my clock being ahead (its's not) but it's totally fine on Firefox.