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Books & Comics / Re: Bargains/deals thread (?)
« on: 18 February, 2022, 10:03:55 PM »
Do NOT TOUCH ZAVVI.
Bunch of crooks.
They recently had a five for £20 deal on graphic novels I ordered five, missing two when it came through. Received an email today saying one is out of stock and unavailable and that I would get a partial refund. I went onto their live chat saying there were 8 other books in that collection on their site, could I have one of them sent with the other missing book.
I was told they can't 'exchange' an order. How the f**K (pardon the language), do you exchange items that never arrived. I said I didn't want a refund, I wanted a damned complete order and that it was very unprofessional to take orders for items they didn't have. I was told I could make a new order. I said this was not satisfactory as the promotion had ended (convenient huh?), and that a new order would also incur fresh postal charges. I was offered a whole £5 credit, I've said this is not good enough. Basically, that the company has screwed up majorly and its up to them to sort it out to the satisfaction of the customer (within reason obviously). I now fear the other book will mysteriously end up being out of stock.
So....message of the day, don't trust Zavvi. People complain about Amazon and their market dominance but at least I can say I have never to my memory had a problem with them.
Bunch of crooks.
They recently had a five for £20 deal on graphic novels I ordered five, missing two when it came through. Received an email today saying one is out of stock and unavailable and that I would get a partial refund. I went onto their live chat saying there were 8 other books in that collection on their site, could I have one of them sent with the other missing book.
I was told they can't 'exchange' an order. How the f**K (pardon the language), do you exchange items that never arrived. I said I didn't want a refund, I wanted a damned complete order and that it was very unprofessional to take orders for items they didn't have. I was told I could make a new order. I said this was not satisfactory as the promotion had ended (convenient huh?), and that a new order would also incur fresh postal charges. I was offered a whole £5 credit, I've said this is not good enough. Basically, that the company has screwed up majorly and its up to them to sort it out to the satisfaction of the customer (within reason obviously). I now fear the other book will mysteriously end up being out of stock.
So....message of the day, don't trust Zavvi. People complain about Amazon and their market dominance but at least I can say I have never to my memory had a problem with them.