Add this to the new ‘oh you didn’t get your physical prog, well we’re out and so have a digital instead’ and the days of Denise are well and truly behind us.
I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.
This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.