2000 AD Online Forum

2000 AD => Website and Forum => : Citi-Def_Joe 11 June, 2020, 09:52:38 AM

: Unable to renew or set up a subscription
: Citi-Def_Joe 11 June, 2020, 09:52:38 AM

I last had a physical subscription in 2016 .
When i go to my account  subscription section i only have the option to renew rather than delete or add a new subscription

Ideally i would like to change my subscription type from what i had previously but  I have tried several times to click renew but i keep getting an error message telling me to  retry or contact the team which i have done.

I have also update my payment card as old one was out of date.
 I am sure the subs team are super busy at the moment which i totally appreciate  and that they will get back to me at some point but just wanted to see if this was a known issue?

: Re: Unable to renew or set up a subscription
: Citi-Def_Joe 12 June, 2020, 11:18:50 AM

All sorted now my subscription needed to be re-set manually by helpdesk

: Re: Unable to renew or set up a subscription
: Citi-Def_Joe 15 June, 2020, 09:46:47 AM

And back to not working - issue with payment not being taken but card is definitely working (including making payments to the 2000ad webshop) just doesn't seem to be being processed by the subscriptions part.

: Re: Unable to renew or set up a subscription
: staticgirl 04 July, 2020, 12:36:44 PM

Am having same problem. I've sent a message to the subs people. I am glad to know I am not the only one having problems. I just tried to order the forthcoming Tammy & Jinty special as well whilst I was there and 'Oops something went wrong' so I suspect it is the website shop having kittens not me!

: Re: Unable to renew or set up a subscription
: Eamonn Clarke 04 July, 2020, 08:30:06 PM

Yup, shop is broken.
 Trying to buy stuff and just the Whoops error message