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Have any subscribers had the issues that were supposedly sent out on or about 22nd Feb yet?

Has anyone who's received issues recently had their hachette account updated at all?  I checked my bank account yesterday and they've not taken anything although they have sent me the books and my hachette account hasn't been updated since December.

I'm just waiting for them to start chasing me for the payment they should have taken...

I was told that the transfer of accounts to their new system which apparently will take 6-8 weeks as they have to comply with GDPR would not affect deliveries.  It takes so long as they have to contact customers for permission to transfer some details, apparently (as well). 

Clearly, this seems to be more a matter of pot luck than anything else as I've not heard anybody say they've been contacted and I certainly haven't and yet I've had the books through. 

I'd suggest contacting them through facebook as this, sadly, seems to be the most coherent channel to them and it's patchy at best.

Could moldovangerbil (or anyone else who has received it) please say which stories are included in the just released 'Aquila' volume?
Thank you.

Sure.

Prologue
Blood of the Iceni
Quo Vadis, Domine?
Where All Roads Lead
Carnifex
Charon's Mercy
Mors Venetiae

Well, I've had the latest books and to my pleasant surprise they also sent me 37 & 38, which I'd asked for more in hope than expectation. 

However, my account shows no updates since December.  Concerned that this might cause them to not take my payments and then start chasing me up for them (as I've seen has happened to others) I asked when my account would be updated.  I was told that they are currently migrating accounts to a new system and that it might take 6-8 weeks!!!  Quite incredible really.  How can it possibly take so long to sort out?

I can honestly say I've never seen an organisation that's quite as incompetent as this lot (and I include our current Houses of Parliament).

Unlikely, I know, but if there is an extension (and I'm against it personally) then it'd be good to know what's going to be in it in advance and how many books it'll be so we can decide whether or not to participate.

I'm against an extension, but purely because they'll start falling off the end of my shelf. 

Has anyone had their hachette account updated in January?  They told me that the latest books were going out on the 18th and the account is usually updated at that point, but so far nada.

I'd be astonished if it was 1 Feb for the next ones.  Incidentally, my account hasn't been updated today so I'll check again tomorrow to see if there's been any activity.

For a company whose core activity is sending books to people, Hachette seem to be really quite bad at sending books to people.

They told me via Facebook that there'd been a delay due to the holidays but that the books should be dispatched tomorrow (18 Jan).  I'd check your account overnight and if it's not updated then it'd be worthwhile querying it with them.

Anyone else have a payment taken on their account last week but not have the account details updated to show the next 2 books?

If you mean the Hachette account page lists a payment but no books (like it used to do before the Special mess) then yeah me too.

Yes, that's what I meant.  Put far more eloquently than I managed!  Thanks.

Anyone else have a payment taken on their account last week but not have the account details updated to show the next 2 books?

I've also got a sealed 2000AD Ultimate Collection Nemesis action figure. 

I'd be happy to negotiate some sort of deal involving this for the prog 1450 SFX variant if that's of more interest? 

I'm... going to have to ask on Facebook again, aren't I?

That way madness lies, but it's still better than their incompetent, confused and contradictory telephone and email responses.

Hi, I have a sealed copy of the 2000AD Ultimate Colelction Covers Gallery that I'd ideally like to swap for the prog 1450 SFX cover variant.

PM me if any interest.

Thanks