I just got a reply that they'll resend them. Hopefully someone might use some tape this time, so £44 of books don't fall out of the package in transit. (Still, that beats when I bought a whole bunch of books one time – 20 or so. They were sent in two huge boxes with no padding at all. About a third of them were so badly damaged that I demanded replacements. Hachette did send them, to its credit. But it always annoys me when 20p of packaging and two minutes of time could have stopped the need to send £60+ of replacement stock.)