Sooo has anyone used the voucher this year that the Megazine/Prog subbie gets?
I'm sure I read it would be in the new year but I've seen nothing yet.
come to think of it i never did get one
Apparently the discount voucher was only for new subs - as a repeat sub I wasn't given one last year. I pointed out I'd never gotten one (except the missing-prog 50% one we all got) and they awarded me one that ran out in 15 days after it was issued, didn't apply to 75% of the stuff I wanted (hardcovers, board games) so it expired unused.
Add this to the new 'oh you didn't get your physical prog, well we're out and so have a digital instead' and the days of Denise are well and truly behind us.
Not heard anything about this years but got last years fine as a repeat subscriber. Don't think it was immediately obvious but you needed to apply something on check-out? I forget exactly now it worked now but it was defo there. No for everything - so no t-shirts as I recall, but most trades were defo included I found.
Quote from: BPP on 10 February, 2021, 04:31:26 PM
Add this to the new 'oh you didn't get your physical prog, well we're out and so have a digital instead' and the days of Denise are well and truly behind us.
I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.
This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.
Quote from: Molch-R on 10 February, 2021, 05:29:07 PM
Quote from: BPP on 10 February, 2021, 04:31:26 PM
Add this to the new 'oh you didn't get your physical prog, well we're out and so have a digital instead' and the days of Denise are well and truly behind us.
I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.
This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.
I think it's worth saying, once again, that Rebellion aren't responsible for the postal service. In my personal experience, I really cannot fault their customer service.
Remember when The Last American hardback was released with a numbered print, but the prints sent out had no number on them? Most other companies would have just left it at that, but in this case I was contacted with an apology and a promise that a new print would be sent out (which it was).
And, to be fair, offering a free digital prog when the postal service has let them down is a really nice gesture.
Quote from: Woolly on 10 February, 2021, 07:10:49 PM
Quote from: Molch-R on 10 February, 2021, 05:29:07 PM
Quote from: BPP on 10 February, 2021, 04:31:26 PM
Add this to the new 'oh you didn't get your physical prog, well we're out and so have a digital instead' and the days of Denise are well and truly behind us.
I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.
This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.
I think it's worth saying, once again, that Rebellion aren't responsible for the postal service. In my personal experience, I really cannot fault their customer service.
Remember when The Last American hardback was released with a numbered print, but the prints sent out had no number on them? Most other companies would have just left it at that, but in this case I was contacted with an apology and a promise that a new print would be sent out (which it was).
And, to be fair, offering a free digital prog when the postal service has let them down is a really nice gesture.
I have to agree with Mr Molcher here - My Christmas Prog didn't appear. Simon refunded me the cost of the issue and gave me the digital version. Of course the actual Prog was delivered by Royal Mail the very next day, just the month late. I returned it to sender, so hopefully someone was given the prestigious Buttonman copy - I'd already sourced one off eBay.
Yes, I have to come out in defence of the current help team too.
Polite, courteous, understanding and helpful are the words I would use.
They are a credit to Rebellion. They can't magic a hard copy prog out of thin air. I never got my Chrimbo prog. Without question, I got a refund and a digital copy. (I sourced a replacement from an online comic shop for the price of the refund plus postage).
Exemplary service.
yeah the subs team have been fantastic i almost felt bad when i kept bring up the lack of the christmas prog. but they did fantastic work. they should def be praised not shamed
On the original Q of this post, I emailed the team and they confirmed all subbers should get at 50% again this year. They applied one to my account and also sorted the pins I am also missing it seems! My renewal was November.
Quote from: Molch-R on 10 February, 2021, 05:29:07 PM
Quote from: BPP on 10 February, 2021, 04:31:26 PM
Add this to the new 'oh you didn't get your physical prog, well we're out and so have a digital instead' and the days of Denise are well and truly behind us.
I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.
This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.
I could write a very angry reply to this but I won't. I'll observe I haven't mentioned Simon or Cameron -both of whom I know nothing about. What I will say is that REBELLIONS policy of 'you didn't get your physical prog, have a digital copy' is what's at issue. Many of us have complete physical collections of 2000AD so a digital issue is not what we've contracted with REBELLION to deliver. And while progs have gone awol in the past for a prog to be sold put 3 weeks after its shelf date suggests REBELLION haven't adapted their policies to deal with whatever conditions they are facing. And having a senior member of the management team snap at me and impute insults to staff i didn't give is A BIT MUCH.
As for losing 10% of your issues - my household gets Royal Mail daily from multiple suppliers. Only your product hasn't arrived. I'd suggest crisis talks to resolve this anomalous disparity.
I'm not sure what the score is with the discount voucher TBH. Looking at the add it looks like:
Print subs:
Annual combi's - set of badges, 50% off voucher
Annual single title - single badge, 50% voucher
Monthly combi - 50% voucher
Digital - 50% voucher
So any subscriber should, according to what is in print, at least be getting the voucher. Little unclear about when it becomes available. IIRC last time it just showed up at some point. The only time I recall receiving an email telling me about one was when they did the gesture for the distribution problems that were causing mayhem.
Right now it seems that the postal service is well up the creek. Probably off the back of increased demand, social distancing requirements and staff illness. As a rule everything that Rebellion have sent out has turned up, just not always on time (prog drought for instance ...).
Today's meg turned up but not the prog. If things run true to form it will turn up Monday. Although he snow may possibly put paid to that!
Personally I can't fault the customer service team. Hard enough at present but with the postal service adding to the workload with their creative distribution practices ...
I've been the beneficiary of some cracking gestures. The Last American bookplate debacle ended up with two cracking McMahon prints. Another treasury bookplate that turned out to be out of stock ended up with me receiving a refund, a digital and non-bookplate edition.
I wonder though, and I've wondered about this before, whether the issue is because these are being treated as letter post rather than parcel post. RM seem to be busting a gasket to get parcels through, even to the point of multiple deliveries in an area in a day. Since letter post appears to be going to the dogs, that seems to be getting less attention.
I can see why Molch-R posted a defence of the guys trying to square this polygon. If so much of the dispatch is going astray the physical product is simply not going to be there. Not sure how much is hitting the high street right now with current restrictions. That being the case, digital is really all they can offer (or a refund ... but then that means no prog at all ...)
Anyway, ... that Johnson fella seems to think it will all be over in a few weeks .... anyone else stocking up on canned goods? ::)
Thanks chaps, there's a few things I'm fancying in the shop just now and a discount would be wunderbar, but knowing my luck I'll spend a packet then get the discount the following week 🙄
On a separate note, I too have had over and above service from Simon, Denise would be proud 😉
Just to clarify what seems to be left very unclear in this thread -Mathis is from an email I received from 2000ad mid December
The subscriber vouchers are for first-time subscribers and should only be entitled to someone's account once.
I haven't got a voucher over the past year either. I assumed they had stopped doing them and am now very confused about what the situation is?
Quote from: BPP on 26 February, 2021, 01:08:49 AM
Just to clarify what seems to be left very unclear in this thread -Mathis is from an email I received from 2000ad mid December
The subscriber vouchers are for first-time subscribers and should only be entitled to someone's account once.
Here's the exact email I got regarding this (I am an ANNUAL COMBI subscriber)
QuoteFeb 11, 2021, 18:06
Hi Tom,
You certainly should be getting a 50% off voucher for annual renewals and we are currently working ur the best way to make sure that our subscribers do not miss out.
I have now entitled your account to a 50% off webshop voucher and I have organised for a full see of the four Judge Dredd pin badges to be sent out and you will receive an E-mail when these have been dispatched.
I apologise for the delay on this.
Kind regards
Cameron
Quote from: CalHab on 26 February, 2021, 09:01:24 AM
I haven't got a voucher over the past year either. I assumed they had stopped doing them and am now very confused about what the situation is?
Well in all honesty the adverts are pretty clear. There are some restrictions listed but "if you've had one before, that's your lot, doesn't matter how many years you've been subscribing" wasn't one of them.
Seem to recall some legislation that would apply here ...
Quote from: Tomwe on 26 February, 2021, 10:59:21 AM
Quote from: BPP on 26 February, 2021, 01:08:49 AM
Just to clarify what seems to be left very unclear in this thread -Mathis is from an email I received from 2000ad mid December
The subscriber vouchers are for first-time subscribers and should only be entitled to someone's account once.
Here's the exact email I got regarding this (I am an ANNUAL COMBI subscriber)
QuoteFeb 11, 2021, 18:06
Hi Tom,
You certainly should be getting a 50% off voucher for annual renewals and we are currently working ur the best way to make sure that our subscribers do not miss out.
I have now entitled your account to a 50% off webshop voucher and I have organised for a full see of the four Judge Dredd pin badges to be sent out and you will receive an E-mail when these have been dispatched.
I apologise for the delay on this.
Kind regards
Cameron
Annual combi subscriber too and my email was from a Cameron as well.
So there has obviously been either a change of policy or a mistake rectified as the two messages are entirely different. In which case I'd appreciate my discount code too.
I queried the subs droids and got a prompt and helpful reply from Cameron as well, sorting out the badges and voucher.
Before I add to the customer services email flood, have other combo subscribers received their badges and vouchers already?
Thanks
I have an annual combo that renews in July, the gifts usually arrive towards the end of the year or start of the following year. My shop account doesn't show any voucher available and I haven't received the badges yet.
Looking forward to the voucher and am also wondering whether to ask about it, but for now am assuming things'll be sorted eventually. I should add my experience with Rebellion subscriptions over the years is very positive, a lot better service than I've had from some other publishers.
Quote from: moldovangerbil on 02 March, 2021, 09:43:07 AM
Before I add to the customer services email flood, have other combo subscribers received their badges and vouchers already?
Thanks
Nope
I haven't got my subscriber gift yet....but given the situation I am happy to wait.
My discount isn't showing up either, but I'm not worried....I am sure Rebellion will sort it out if I ask.
And to comment on the OP...as has been said up thread, you should get this every year, it's not a one off.
So my code was waiting for me, I bundled 70 quids worth of stuff into my basket and, got a fiver off!!
Aparently the three 20 quid Treasury books don't count >:(
There's a fair amount of stuff now that's exempt from the subs voucher. I tend to only order the alternate covers and the like from the webshop, which I think it doesn't count against now, so mine's still unused.
I was really surprised to find that the Binders, for one, *are* valid. In fact, my last binder transaction used my code without me realising until after I'd pressed confirm.
Checked my sub - it runs out in October, so spent my discount on the Block Mnia bundle, bu no badges as yet...when did they start being the gift?
My discount wouldn't work for the block mania bundle when I tried. Seems weird.
Badges where last years gift - my sub renewed last month so I mailed asking could they be sent before it expired and they were. This year I think it's audio plays? Zero interest in that.
Doesnt this weeks subscription ad still show the badges? Still havent worked out how to lsten to the audio things.....
Quote from: BPP on 08 June, 2021, 05:42:51 PM
My discount wouldn't work for the block mania bundle when I tried. Seems weird.
Badges where last years gift - my sub renewed last month so I mailed asking could they be sent before it expired and they were. This year I think it's audio plays? Zero interest in that.
You get the badges and the audio plays ( as a dual physical subscriber anyway).
Mine hadn't shown up, nor had the web shop voucher. A quick query via the web shop and they sorted it out immediately.