Spoilers > Megazine

Subbie voucher for the 2K shop?

<< < (2/6) > >>

Woolly:

--- Quote from: Molch-R on 10 February, 2021, 05:29:07 PM ---
--- Quote from: BPP on 10 February, 2021, 04:31:26 PM ---Add this to the new ‘oh you didn’t get your physical prog, well we’re out and so have a digital instead’ and the days of Denise are well and truly behind us.

--- End quote ---

I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.

This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.

--- End quote ---

I think it's worth saying, once again, that Rebellion aren't responsible for the postal service. In my personal experience, I really cannot fault their customer service.
Remember when The Last American hardback was released with a numbered print, but the prints sent out had no number on them? Most other companies would have just left it at that, but in this case I was contacted with an apology and a promise that a new print would be sent out (which it was).
And, to be fair, offering a free digital prog when the postal service has let them down is a really nice gesture.

Buttonman:

--- Quote from: Woolly on 10 February, 2021, 07:10:49 PM ---
--- Quote from: Molch-R on 10 February, 2021, 05:29:07 PM ---
--- Quote from: BPP on 10 February, 2021, 04:31:26 PM ---Add this to the new ‘oh you didn’t get your physical prog, well we’re out and so have a digital instead’ and the days of Denise are well and truly behind us.

--- End quote ---

I'm sorry, but I really do have to say something in response to this. I think your comment is very much undeserved. Simon and Cameron on our customer services team have been going above and beyond over the past year. They are both working from home, dealing with a postal service that is losing up to 10 per cent of issues sent out every week, sending out replacement issues as quickly as possible, and dealing with hundreds of new queries and issues a day.

This situation continues to be awful and it is uncharitable in the extreme to suggest they don't care or are providing a sub-standard service. We're sorry that circumstances are not ideal, but they are providing a first rate service and I'm really quite disappointed to read your comment.

--- End quote ---

I think it's worth saying, once again, that Rebellion aren't responsible for the postal service. In my personal experience, I really cannot fault their customer service.
Remember when The Last American hardback was released with a numbered print, but the prints sent out had no number on them? Most other companies would have just left it at that, but in this case I was contacted with an apology and a promise that a new print would be sent out (which it was).
And, to be fair, offering a free digital prog when the postal service has let them down is a really nice gesture.

--- End quote ---

I have to agree with Mr Molcher here - My Christmas Prog didn't appear. Simon refunded me the cost of the issue and gave me the digital version. Of course the actual Prog was delivered by Royal Mail the very next day, just the month late. I returned it to sender, so hopefully someone was given the prestigious Buttonman copy - I'd already sourced one off eBay.

The Enigmatic Dr X:
Yes, I have to come out in defence of the current help team too.

Polite, courteous, understanding and helpful are the words I would use.

They are a credit to Rebellion. They can't magic a hard copy prog out of thin air. I never got my Chrimbo prog. Without question, I got a refund and a digital copy. (I sourced a replacement from an online comic shop for the price of the refund plus postage).

Exemplary service.

The Monarch:
yeah the subs team have been fantastic i almost felt bad when i kept bring up the lack of the christmas prog. but they did fantastic work. they should def be praised not shamed

Tomwe:
On the original Q of this post, I emailed the team and they confirmed all subbers should get at 50% again this year. They applied one to my account and also sorted the pins I am also missing it seems! My renewal was November.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version