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I have a question I hope someone can answer. It's not related specifically to the 2000 AD Ultimate Collection (although I was a subscriber to the collection for around 18 months). It's more of a general question about Hachette partworks.

If I ask Hachette to cancel a partwork subscription, will I be able to ask them to reinstate and resume the subscription at a later date? You see I am currently subscribed to Hachette's Terminator partwork. Because of financial problems, I need to cancel my subscription and then resume it in 6 months to a year. Will that be possible with Hachette, do you think?

Just a quick follow-up to my post from yesterday. The reason I don't know what this £43.95 charge on the Hachette site for my Routemaster subscription is for is that it's usually £35.96 (four £8.99 issues). I don't know what the extra £7.99 is for. It may be for a binder, but I can't be sure as my account shows no despatches since 20th June.

Are any of you 2000 AD subscribers having problems recently with despatch dates not showing up in your online account?

(I apologise for asking about non-2000 AD publications in a 2000 AD forum. But as I said, I'm a former 2000 AD collection subscriber, and since the two subscriptions I'm having problems with are Hachette publications, I thought perhaps some of you 2000 AD subscribers might be having problems too.)

As a former subscriber to the 2000 AD collection and as a current subscriber to Hachette's Routemaster and Terminator, I hope people won't mind if I have a little rant about Hachette.

I contacted Hachette yesterday via Facebook saying that I've not received a Terminator delivery in about two months and asking when I could expect the next delivery. They replied saying, "Please allow 7-14 working days for delivery." Er, that doesn't really answer my question. Especially since my online account gives 20th June as the most recent despatch of any issues (and I received those issues around the beginning of July).

I've also got a problem with my Routemaster subscription. Because my debit card had expired, I had an outstanding balance of £71.92. I paid this outstanding balance at the beginning of August, and supplied Hachette with my new card details. Now, a couple of days ago I've been charged a payment of £43.95. This £43.95 appears on my online Routemaster account, but I've no idea what the payment is for because, as with my Terminator subscription, the last date of any despatch of issues is 20th June.

What on earth is going on with Hachette? Why have I been having so much trouble with them all of a sudden in the last couple of months?

Like Geoff and Robes, I've also been having problems with Hachette subscriptions lately. Although I cancelled my subscription to the 2000 AD collection several months ago, I still have two subscriptions with Hachette (Routemaster and Terminator). I've not received a delivery from either subscription since around the end of June. Both subscriptions have the status 'running', but the most recent date on both subscriptions is 20th June. I've no idea what's going on there. It looks as if I'll have to contact them about it.

Oh good grief! You'll never guess what the incompetent $@&£wits at Hachette have done now. I have received my replacement Nemesis figure today. But they've also sent me copies of issue 11 and 12 (which came with my original Nemesis figure). But not only that. They've charged me for the duplicate 11 and 12 (plus the premium of £1.50 per issue)! So I'm pretty pissed off about that - being charged £22.98 for duplicate issues they should never have sent me.

What do I do now? I suppose I'll have to return issues 11 and 12 to Hachette (at my own expense, of course - not happy about that), and then try to get them to refund me the £22.98. Advice please someone?

[is]

Oh, this is stupid. I've just had a look at my online Hachette/2000 AD Ultimate Collection account. The delivery address given is my home address, which is wrong since it's my work address they actually deliver to. Hachette are a bunch of numpties. So, I have to request a replacement for the replacement Nemesis figure that didn't arrive. And I have to change my delivery address to my home address, despite the fact that my online account states (incorrectly) that my delivery address is my home address. What a mess.

After my post on the 8th October about my damaged Nemesis figure, I sent a private message on Facebook to Hachette. To my surprise, they replied the next day (my previous private messages to Hachette were replied to after several days or well over a week). Hachette told me that a replacement figure had been posted and I should receive it within 7 to 14 working days. However, that time has passed and I have received no replacement figure. What should I do now? Wait another week or two for the figure to arrive, or contact Hachette again about it?

One other thing: I'd like to change my delivery address for the collection from my work address to my home address. I don't trust Hachette to deliver to my work address. The Hachette website says changes to delivery address should be done by contacting customer "services" by phone. I'd rather not phone Hachette unless it's a last resort. When I've phoned Hachette before, it was a very bad phone line and I had a lot of difficulty in hearing the phone operator (my hearing is fine). Do you think they would accept a change of delivery address if I contact them via Facebook? (My home address is my billing address, which should simplify matters.)

Simon

I think I need my head testing. In spite of the numerous problems I've had with various Hachette partwork subscriptions before (which I won't go into now - perhaps some other time), I took out a subscription to this 2000 AD collection back in April. I've had one or two minor problems so far, but I've now got a bigger problem.

About a week ago, I received my first premium figure (Nemesis). The figure arrived damaged, as you can see in these two photos:




Now I suppose I could superglue the damaged part on Nemesis's head, but since I'm paying I believe £20 for each of these figures, why should I have to do that? Can someone please give me advice on the best way to obtain a replacement figure from Hachette?

Simon