Quote from: The Doctor Alt 8 on Today at 10:57:38 AMI have finally got Aviva life to admit that they DO have a policy in my mothers name. But I have no idea how to get printed copies of my bank statements from my internet only bank.
You'll need to contact their customer service and request them, covering whatever date range you've been asked for — explain that you need hard copies printed by them (not by you, because they'll suggest that) to meet legal requirements.
If they're any good, they'll do it for free, but they may well charge you. If they want more than a quid per statement, argue with them. (After all, you've been saving them money all the time you haven't had paper statements.)