Messages

1

Website and Forum / Re: Webshop updated 22 Aug 2019

« on: 22 August, 2019, 05:21:54 pm »

There's interesting.  I'm running Safari on a 2012 MacBook pro with catalina beta without any major problems.  Granted its slow but no more so than normal.

BTW regarding the slowness of the site, we have some work in the pipeline that should significantly improve the performance (it has done so in testing), but we need to do some more work on the changes before they're ready for releases. Will post an update to this section of the forum when those changes go live.

2

Website and Forum / Re: Webshop updated 22 Aug 2019

« on: 22 August, 2019, 04:45:14 pm »

Still deeply weird on Apple kit, FWIW. Flickering scrolling on an iPad, and barely usable on a Mac running Safari. (It works fine in Chrome, and so I imagine there’s some kind of scripting weirdness going on with your custom scrolling routines.)

Thanks for the feedback, we'll look into this further. It would help us to get to the bottom of these issues if you could provide the version number of iOS that you're running on your iPad (and also ideally which model of iPad) and also the Mac OS X / Safari version on your Mac, then we can run some checks against those.

Also are there any particular pages or sections where these problems occur e.g. the product categories carousel perhaps?: https://shop.2000ad.com/catalogue

Thanks!

3

Website and Forum / Webshop updated 22 Aug 2019

« on: 22 August, 2019, 04:13:21 pm »

As part of our on-going work to improve the 2000 AD web shop, we've deployed a significant update to the 2000 AD web shop today, primarily addressing a number of usability issues, especially relating to the management of addresses and payment methods, but we've also tried to make the user interface for checkout clearer and more consistent, which will hopefully make it more straightforward to use. There are also some layout improvements for browsers on mobile devices.

https://shop.2000ad.com/

If you encounter any issues when using the 2000 AD shop, please get in touch with Support here: https://shop.2000ad.com/contact-us

4

Website and Forum / Re: Website subscription vs app subscription

« on: 05 March, 2019, 02:59:14 pm »

Apple takes 20%, so Rebellion offers cheaper pricing if you go direct. To counter this somewhat, the app gives you back issues: subscribe for a month and you get a month of issues for free. Note that as far as I'm aware, however you subscribe, Rebellion offers alternate means of reading your Prog. So subscribe in-app, and you can use your Rebellion ID to sign into the website and grab DRM-free copies to read in an app of your choosing (be that Chunky on iPad, Simple Comic on a Mac, or whatever).

Hi - that's not entirely true, first time digital subscribers who purchase via the 2000 AD web shop also give you the same amount of free back issues as the apps i.e.

Monthly Subs - one free month of back issues
Quarterly subs - two free months of back issues
Yearly subs - three free months of back issues

It doesn't matter where you first purchase a digital subscription, you still get the same amount of free back issues.

Also, as far as I know, Apple actually take a 30% cut of all in-app sales (as do Google), not 20%. Direct sales via the 2000 AD web shop ensure that more of your money goes direct to Rebellion, helping to fund additional Thrill Power.

"Rebellion offers alternate means of reading your Prog. So subscribe in-app, and you can use your Rebellion ID to sign into the website and grab DRM-free copies to read in an app of your choosing"

This is correct, but it also works the other way around - any digital purchases made via the 2000 AD web shop (including issues granted via digital subscription purchases through the web shop) can also be downloaded and read via the 2000 AD mobile apps, if you log in with the same Rebellion ID on both

5

Website and Forum / Re: Shopping Pages

« on: 05 November, 2018, 05:11:18 pm »

Has new security software been installed on the shop?  Very effective I must say.  Won't let me log-in, create a new account or actually buy anything.  Can't get more secure than that.

Apologies if no one has got back to you sooner, but are you still experiencing log-in problems with the 2000 AD shop? Have you tried requesting a password reset email? The shop does appear to be working normally.

6

Website and Forum / Re: Personal profile

« on: 05 November, 2018, 05:07:59 pm »

I still can't alter my profile or post in the 2000AD / Megazine forums. Any chance of sorting this out please? Tx

Hi - I've now bumped your status to "Member", which should sort things out, do let me know if it hasn't!

7

Website and Forum / Re: Shopping Pages

« on: 31 May, 2018, 06:09:03 pm »

500;

For the record, roughly a couple weeks ago the registration feature finally worked.  There are still a couple bugs (of which I can't recall what they were exactly atm), yet I was finally able to register.

Thanks for your efforts!

Great, glad to hear it. Do let us know if you encounter any other issues - though these are best reported through the "Contact Us" form on the 2000 AD web shop (i.e. https://shop.2000ad.com/contact-us ), selecting the Enquiry option "Website Technical Problems", as all these enquiries are tracked. Thanks!

8

Website and Forum / Re: Rebellion store Note secure warning

« on: 02 March, 2018, 11:03:41 am »

Anyone else getting this? says the security cert has expired?

Sorry for not replying sooner, but the security cert was renewed shortly after you posted

9

Website and Forum / Re: Shop and Delivery charges

« on: 08 September, 2017, 05:09:03 pm »

BTW just to confirm/clarify, we don't ever actually store any payment card details ourselves on our own servers,  any payment card details that are stored are stored with our payment provider, Stripe (see: https://stripe.com/ ), which is a regulated payment provider. For cards details that have previously been stored with Stripe via the 2000 AD web shop, we just reference these for payment via a secure "token", but we never actually see the card details ourselves.

I know this doesn't address the current issue of not always displaying the amount to be charged before asking for card details, but thought you might like to know that we don't actually hold card details ourselves.

10

Website and Forum / Re: Shop and Delivery charges

« on: 08 September, 2017, 04:57:51 pm »

@gurnard - I agree we need to change this behaviour, we'll try to action this as soon as we can. Thanks for your feedback

11

Website and Forum / Re: Shop and Delivery charges

« on: 07 September, 2017, 04:29:16 pm »

Hi - this is something we're looking into, as well as the checkout flow in general, as we're not entirely happy with how it currently works.

Certainly agree that having the order details and amount displayed before payment is something that should always happen, in fact should probably show this throughout the whole checkout process .

We'd also like to be able to offer some kind of estimated delivery cost amount, even if you're not logged in.

Also expect to see some further significant improvements to the shop released in batches over the next few months (e.g. we've started to add Preview images to products, at least the new ones).

12

Website and Forum / Re: 2000AD Digital Shop Downloads Section

« on: 11 July, 2017, 12:05:24 pm »

Is this shop.2000ad.com or account.rebellion.co.uk?

Definitely on shop.2000ad.com, can't remember if it's a problem on the rebellion portal.

That's odd, are you sure? The checkout on the shop.2000ad.com website seems to be working okay at the moment, though does seem to be bugged on the shop on the account.rebellion.co.uk site - on the latter site, if you click on your basket, the content should be shown in the slide out on the right, but this displays completely blank.

The current workaround is to use the main 2000 AD web shop for your digital purchases (or one of the 2000 AD mobile apps, if you use them), as this seems to be functioning correctly: https://shop.2000ad.com

BTW we have just fixed the issue with the Basket not displaying it's content on the Rebellion Account Portal digital shop, this should now be working on all devices:

https://account.rebellion.co.uk/products

Still trying to figure out why the slide-out basket doesn't work for some people on the 2000 AD web shop site (https://shop.2000ad.com ), we can't reproduce the problem on any of the devices we've tested on so far

13

Website and Forum / Re: 2000AD Digital Shop Downloads Section

« on: 10 July, 2017, 04:41:00 pm »

In my case, it's definitely from the shop, rather than the portal.

Here's how it looked when I tried to buy today's Prog. The same greyed out emptiness and I can't scroll to the side at all.



I did inadvertently find a workaround though! If I turn my iPad to landscape view, I can see the buttons which let me get to the checkout from the product page. Huzzah! Not sure if Mardroid cn turn his laptop up on its end.

I can't reproduce this on our office iPad, when I click the basket icon in portrait mode, the basket slides out from the right hand side. Are you able to us know which iPad model you're using and which version of iOS this is on?

BTW as another workaround, you should always be able to get to your basket by going to this URL: https://shop.2000ad.com/basket

14

Website and Forum / Re: 2000AD Digital Shop Downloads Section

« on: 05 July, 2017, 12:10:49 pm »

Okay, thanks, sounds like it may be an iPad-specific problem it's still an issue, we'll investigate further. Sorry about this.

15

Website and Forum / Re: 2000AD Digital Shop Downloads Section

« on: 03 July, 2017, 04:41:37 pm »

Is this shop.2000ad.com or account.rebellion.co.uk?

Definitely on shop.2000ad.com, can't remember if it's a problem on the rebellion portal.

That's odd, are you sure? The checkout on the shop.2000ad.com website seems to be working okay at the moment, though does seem to be bugged on the shop on the account.rebellion.co.uk site - on the latter site, if you click on your basket, the content should be shown in the slide out on the right, but this displays completely blank.

The current workaround is to use the main 2000 AD web shop for your digital purchases (or one of the 2000 AD mobile apps, if you use them), as this seems to be functioning correctly: https://shop.2000ad.com