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Techy Nerd Interwebs Help needed!

Started by SamuelAWilkinson, 23 January, 2009, 10:20:58 PM

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SamuelAWilkinson

What ho, chaps! It's another one of these, I'm afraid.

I'm currently trying to help my mum get her new Sky internet sorted, as it's presently functioning in a non-ideal way, ie not at all.

To explain: The bloke's been round and poked around and suchforth and she's got the router connected up and such, but there are two distinct problems;

1) of two routers Sky have sent her, neither seems willing to transmit a wireless signal as far as six inches - I'm inclined to put this down to shoddy equipment on their part.

2) They're also both unwilling to connect to the internets - the test light is flashing constantly (or, indeed, constantly lit) on both, which to me indicates they're trying in vain to find something to connect to - could Sky have failed to connect her house to the network.

Their tech support seem so far to have been as much use as a chocolate teapot, having spent much of their conversations claiming she can't have plugged it into the master phone socket, and that a house she's owned for 26 years must have some other socket around there somewhere that she doesn't know about.

The two routers, incidentally, are the usual cheapo ISP-supplied jobs, with no model info other than one being marked a Sagem and the other a NetGear.

Anyone have any experience with Sky broadband on this kind of an issue? I'm given to suspect shoddy router merchandise, but it's seeming a bit suspect that they've sent out two different-make routers that are having identical issues.
Nobody warned me I would be so awesome.

Peter Wolf

I dont know about Sky but i had a similar problem with Virgin Media when a set top box that you were able to set up yourself wasnt even configurated to this address so it could receive a signal so it can happen.

You are better off getting someone round again from Sky to sort it out.If they are similar to virgin then you book one up and they visit and if the problem is theirs and not the way you have set up then they wont charge.It only takes minutes for them to get you connected and replace faulty or incorrectly set up equipment.
Worthing Bazaar - A fete worse than death

Noisybast

First check: do you have a microfilter connected to every socket on this telephone line?
If you don't, any equipment connected to a non-filtered socket will be causing interference and potentially killing your connection.
Dan Dare will return for a new adventure soon, Earthlets!

SamuelAWilkinson

Turns out that the firmware on the routers wasn't up to date, and the handy installation disk from Sky hadn't installed it as it should have.

Problem solved, now, anyway. Thanks for the advice, chaps!
Nobody warned me I would be so awesome.