Welcome, Guest. Please login or register.

Login with username, password and session length
 

Author Topic: 2000 AD - The Ultimate Collection  (Read 488426 times)

IndigoPrime

  • Administrator
  • Bionic Fingers
  • *****
  • Posts: 9023
    • View Profile
    • http://www.craiggrannell.com
Re: 2000 AD - The Ultimate Collection
« Reply #3810 on: 30 January, 2020, 06:44:00 PM »
athorist: lucky you. But their support page is littered with people who have major problems getting these books. My experience isn’t unique.

Tomontherun94

  • Member
  • Sub Basement Sewer Unit
  • *
  • Posts: 25
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3811 on: 30 January, 2020, 08:57:51 PM »
Yeah, got mine today in a black plastic bag. Luckily the books themselves were okay but there was no opt-out letter. Not really an issue as I was gonna get the special anyway but not great for anyone that doesn't check their online account regularly. Hopefully the bags aren't a permanent thing, a lot less eco-friendly and the cardboard boxes were pretty good for things like eBay.

athorist

  • Member
  • Sub Basement Sewer Unit
  • *
  • Posts: 53
  • Started Prog 1987
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3812 on: 31 January, 2020, 12:29:18 AM »
athorist: lucky you. But their support page is littered with people who have major problems getting these books. My experience isn’t unique.

I’m literally saying I’ve  been getting the books far later than you ever have, and you tell me I’m lucky?

I don’t think I’ve ever gotten a book before the on-sale date, and at one point last year we were all a month behind
« Last Edit: 31 January, 2020, 12:34:12 AM by athorist »
You need light here even in the morning
Compared to this St Petersburg was nothing

The Fall - No Bulbs

IndigoPrime

  • Administrator
  • Bionic Fingers
  • *****
  • Posts: 9023
    • View Profile
    • http://www.craiggrannell.com
Re: 2000 AD - The Ultimate Collection
« Reply #3813 on: 31 January, 2020, 08:09:04 AM »
I thought you meant all of the crap hadn’t happened to you. Regardless, Hachette’s way of dealing with subs is baffling. No other publisher I’ve ever dealt with has been this shoddy. Even Titian’s mess with the Doctor Who compilation for UK newsstands has been superior – and being worse than that takes some serious effort.

James Stacey

  • Member
  • Battle Hardened War Robot
  • ****
  • Posts: 4660
  • Drokk! It's Souster!
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3814 on: 31 January, 2020, 11:51:42 AM »
black plastic bag. Mashed corners on my Dante. Mail sent to Hachette. How long do they usually take to reply ?

IndigoPrime

  • Administrator
  • Bionic Fingers
  • *****
  • Posts: 9023
    • View Profile
    • http://www.craiggrannell.com
Re: 2000 AD - The Ultimate Collection
« Reply #3815 on: 31 January, 2020, 12:43:37 PM »
Email? No idea. Messenger is usually a better bet – under a week.

TordelBack

  • Member
  • CALL-ME-KENNETH!
  • *****
  • Posts: 26230
  • Thunder Chops is dragged off, gnashing...
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3816 on: 31 January, 2020, 01:49:22 PM »
Theur beloved black plastic bag does delicate frames of miniature space soldiers no favours either.

I think my Warhammer partwork sub has settled into a steady 6 weeks behind shelf date at this point. This suits me fine, TBH, as I have a huge backlog of hobbying to get through, and Hachette do occasionally send me apologies, but it is an odd way to reward the subscription base that their business model depends on.

dossa1uk

  • New Arrival
  • Mek-Quakes Leftovers
  • *
  • Posts: 16
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3817 on: 31 January, 2020, 02:50:12 PM »
Email? No idea. Messenger is usually a better bet – under a week.

I called them this week, and the agent suggested phone was the quickest route these days, as they have changed CS provider.  Messenger used to be the quickest, no doubt, but I've got a query parked in there for over a fortnight now. 

Customer Service contract for Hachette.  Thankless. 

Colin Zeal

  • Member
  • Prog Stacking Droid
  • ***
  • Posts: 848
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3818 on: 31 January, 2020, 05:41:01 PM »
As a postman I get to see how Hachette send out parcels and it doesn't make me want to order anything from them. It's all in the flimsiest packaging possible.

moogie101

  • Member
  • Sub Basement Sewer Unit
  • *
  • Posts: 74
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3819 on: 31 January, 2020, 07:03:47 PM »
As a postman I get to see how Hachette send out parcels and it doesn't make me want to order anything from them. It's all in the flimsiest packaging possible.

I never had any problems with the cardboard sleeves they used, but these plastic bags are insane. Any amount they're saving on postage must be more than offset by the amount of replacement books they'll have to send out every month.

IndigoPrime

  • Administrator
  • Bionic Fingers
  • *****
  • Posts: 9023
    • View Profile
    • http://www.craiggrannell.com
Re: 2000 AD - The Ultimate Collection
« Reply #3820 on: 31 January, 2020, 07:39:59 PM »
It’s variable. The standard card packages have been fine. The ones that temporarily replaced them – snug; precisely form-fitting; no extra card at the ends – were a disaster, because they didn’t protect the corners. Anything sent out that’s over two books is usually shipped in a massive cardboard box. I ordered ten Transformers books once. They had to re-ship four, and provide another one because they got a volume wrong.

The latest plastic thing takes the biscuit though. It must be a temporary thing, surely.

Gary James

  • Member
  • Page Numbering Droid
  • **
  • Posts: 123
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3821 on: 31 January, 2020, 08:27:22 PM »
Not sure if it is all still correct, but their contact info is... extensive. I'm not sure if this is encouraging - that they see their shitty service in the past needs rectified - or if it is depressing - the volume of complaints was too much for one person to handle.

Don't those phone numbers look tempting? I mean, they must want you to call them with your problems. Go on then...  :D

sintec

  • Member
  • Sentient Tea Bot
  • **
  • Posts: 343
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3822 on: 31 January, 2020, 08:56:43 PM »
It is amazing that a company whose core business model is "post things to people regularly" can be so crap at posting things to people on a regular schedule.

Jade Falcon

  • Member
  • Sentient Tea Bot
  • **
  • Posts: 415
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3823 on: 01 February, 2020, 07:34:26 PM »
Give WH Smith's their due, only had problems once and that was one of the more recent Slaine books but a lot of people had problems with that one.

Woolly

  • Member
  • Battle Hardened War Robot
  • ****
  • Posts: 4040
    • View Profile
Re: 2000 AD - The Ultimate Collection
« Reply #3824 on: 01 February, 2020, 08:20:22 PM »
Just received the most recent delivery for me (Slaine and Stront - no idea how behind I am!) and they were in the recyclable bag. *Slight* corner damage, but nothing I care about.

Just to ask, but are squished corners really such a problem? If you're planning to re-sell them then definately, but for the completionist who will never sell them (myself *cough*) is it really such a big deal?

Sorry if this seems a bit blase, I'm just curious as to others feelings on this....