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Author Topic: Unable to renew or set up a subscription  (Read 434 times)

Citi-Def_Joe

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Unable to renew or set up a subscription
« on: 11 June, 2020, 09:52:38 AM »
I last had a physical subscription in 2016 .
When i go to my account  subscription section i only have the option to renew rather than delete or add a new subscription

Ideally i would like to change my subscription type from what i had previously but  I have tried several times to click renew but i keep getting an error message telling me to  retry or contact the team which i have done.

I have also update my payment card as old one was out of date.
 I am sure the subs team are super busy at the moment which i totally appreciate  and that they will get back to me at some point but just wanted to see if this was a known issue?

Citi-Def_Joe

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Re: Unable to renew or set up a subscription
« Reply #1 on: 12 June, 2020, 11:18:50 AM »
All sorted now my subscription needed to be re-set manually by helpdesk

Citi-Def_Joe

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Re: Unable to renew or set up a subscription
« Reply #2 on: 15 June, 2020, 09:46:47 AM »
And back to not working - issue with payment not being taken but card is definitely working (including making payments to the 2000ad webshop) just doesn't seem to be being processed by the subscriptions part.

staticgirl

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Re: Unable to renew or set up a subscription
« Reply #3 on: 04 July, 2020, 12:36:44 PM »
Am having same problem. I've sent a message to the subs people. I am glad to know I am not the only one having problems. I just tried to order the forthcoming Tammy & Jinty special as well whilst I was there and 'Oops something went wrong' so I suspect it is the website shop having kittens not me!

Eamonn Clarke

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Re: Unable to renew or set up a subscription
« Reply #4 on: 04 July, 2020, 08:30:06 PM »
Yup, shop is broken.
 Trying to buy stuff and just the Whoops error message